Privacy Policy
Introduction
The Privacy policy applies to your use of our products and services and you should read it before using the products and services. If you do not agree to the terms of the Privacy Policy, you should not use the products and services.
If you are under 16, we will need to receive a parental consent for you to use our products and services. See further instructions in the section Privacy Policy / Consent.
Summary
The Privacy Policy will give you more detailed information on the following subjects:
Contact information
Who we are and how you can contact us upon any concerns regarding your Personal Data.
Personal Data we collect and sources of information
We collect different types of Personal Data such as name, email-address and IP-address.
We collect information from various sources such as Check-out page, Newsletter signup, etc.
Purpose and legal basis for processing Personal Data
We use your Personal Data for Email marketing, Customer Service, Order processing, etc.
The legal basis for collecting Personal Data is first of all to enable us to process your order. Furthermore, we collect your Peronal Data in order to send you relevant information of our products and services.
Consent
We need your consent before we process your Personal Data.
You have the right to withdraw your consent regarding further processing of your Personal Data.
If you are under 16, we need to receive a parental consent.
Retention of Personal Data
The Personal Data is only stored for the time necessary to fulfill the purposes it has been collected for unless a longer retention period is required by law.
The retention periods depend on the purpose of the processing and type of the information.
Transfer of Personal Data
We only uses top professional third-party partners and systems that comply to the EU data protection regulations.
Protection of Personal Data
We commit to follow the security provisions of applicable data protection regulation(s), as well as to process Personal Data in compliance with good processing practices. Our personnel and processors that process Personal Data are obliged to keep Personal Data strictly confidential. Access to Personal Data is only granted to those employees that need the information to perform their work tasks.
Rights of the Data Subjects and Supervisory Authority
For any questions or complains regarding processing your Personal Data, you can contact Flovance Data Privacy Officer by email at privacy@flovance-bridles.com.
Main content
1. Controller and contact information
Flovance
Kardynała Karola Wojtyły 70/3
35-304 Rzeszów
Poland
2. Scope
All persons (data subjects) whose Personal Data is collected in connection to the Products and Services delivered via Flovance web-sites and Flovance Shops.
3. Personal Data processed and sources of information
The information we collect include the following categories of Personal Data:
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- Indentity and Contact details (such as name, email, telephone number and shipping, billing address)
- Payment or credit card information
- Personal preferences (such as your wish list as well as marketing and cookie preferences)
- Electronic identification data (Internet Protocol (IP) address, cookies, device identification data such as type, MAC address, browser and Operating System)
- Location data (such as General location based on Internet Protocol address, geolocation from your mobile device)
We collect the information in following ways:
We ask you for certain Personal Data that we need in order to provide you the products or services you request. For example, when you make purchases, contact our Customer Service, request to receive communications, participate in our events or contests, or interact with our Sites or our Shops.
When interacting with our Sites and Apps, Personal Data is automatically collected and shared with Flovance by the technology platforms providing the experience. For example, your web browser or mobile device may share certain Personal Data with Flovance as those devices interact with Flovance’s Sites or Apps. More information about these practices is included in our Cookie Policy.
4. Purpose and legal basis for processing Personal Data
The information we collect include the following categories of Personal Data:
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We use the Personal Data we collect from you in the following ways:
To Deliver and fulfil your Purchases and other Services You Request
When you use our Sites and Apps, we will use your Personal Data to provide the product or service you have selected. For example, if you make a purchase on Flovance website, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, event or promotion. If you reach out to our Customer Service, we will use information about you, such as delivery or payment information, or the product you have purchased to help you resolve a problem or question.
In many cases, to use particular features within our Sites, and services you may need to provide Flovance with additional Personal Data or additional consent to use particular Personal Data in a certain way.
The legal basis for processing this Personal Data is the purchase contract with its terms and conditions.
To Communicate Information about our Products, Services, Events and Promotions
If you are an existing customer of Flovance (for example, if you have placed an order with us), we may use the email address provided to send you marketing communications about similar Flovance products or services, unless you have opted-out. In other cases, we ask for your consent to send you marketing information about Flovance’s products, services, events and promotions. We use the information that you provide to us as well as information from other Flovance products or services – such as your use of Flovance’s Sites and Apps, your visits to or purchases made in Flovance Shops, your participation in Flovance events and contests (possibly through other Flovance affiliates) – to personalize communications on products and services that may be interesting for you.
The legal basis for processing this Personal Data is your consent and our legitimate interest to provide information, news and offers.
To Operate, Improve and Maintain our Business, Products and Services
We use the Personal Data you provide to us to operate our business. For example, when you make a purchase, we use that information for accounting, auditing and other internal functions. As another example, we use Personal Data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our Sites and Apps. See more information about automatic profiling in our Cookie policy.
The legal basis for processing this Personal Data is a legitimate interest.
To Protect Our or Others’ Rights, Property or Safety
Based on legitimate interest, we may also use Personal Data about how you use our Sites and Apps to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.
For General Research and Analysis Purposes
We use Personal Data about how our visitors use our Sites, Apps and Services to understand customer behavior or preferences. For example, we may gather and analyze information about site search to better understand how to optimize our product offering and customer experience to our customers and site visitors.
Other Purposes
We may also use your Personal Data in other ways, but we will provide specific notice at the time of collection and obtain your consent where necessary. In these cases the legal basis for processing your Personal Data is based on your consent or our legitimate interest.
If you have received any unauthorized or inappropriate advertisement or other marketing through our products and/or services, we ask you to contact privacy@flovance-bridles.com.
5. Consent
At Flovance we take privacy very seriously. It is important for us to be transparent and ask for your consent when required for processing your Personal Data.
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Parental consent
If you are below 16 years old and using our services, please make sure that your parents approve the processing of your Personal Data.
If you believe that we might have any information from or about a child under the age that requires parental consent, without a parental consent, please contact us at privacy@flovance-bridles.com.
Withdrawal of consent
You can withdraw your consent at any time. We will comply with such request unless there is another legitimate ground to process the Personal Data.
You can contact privacy@flovance-bridles.com for all other requests related to withdrawal of consent.
6. Retention of Personal Data
The Personal Data we collect is retained for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Thereafter, the Personal Data will be deleted within a reasonable timeframe or rendered anonymous.
The retention periods depend on the purpose of the processing and type of the information.
Personal Data and retention periods are listed in the table below:
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| Category of Personal Data | Retention period or criteria used to determine the period |
|---|---|
| Customer Data |
Core customer and transactional data
Customer service data
Shipping data
Payment data
|
| Marketing Data |
Browsing data
Email marketing data
Other third-party marketing data
|
7. Transfer of Personal Data
Flovance is using various systems to provide a good and personalized service and keep our web-sites operational. Such third-party systems will only store and use Personal Data that is needed for them to complete the service they provide to Flovance.
Flovance only uses top professional third-party partners and systems that comply to the EU data protection regulations.
Some third party service providers, e.g. payment providers, are under goverment regulations and have strict guidelines for information we have to give them for your purchase related transactions. When you leave the shop at our web-site or get directed to third-party website or App, you are no longer governed by this privacy notice and our terms and conditions.
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Flovance is transferring Personal Data to the following Data Recipients:
| System | Description | Data Recipients | Data Recipients Outside EU/EEA, Transfer SafeGuard |
|---|---|---|---|
| Payment processors |
Flovance uses Woocommerce, and Stripe for payment processing. These third party payment processors process payments made to us. In connection with the processing of such payments, Flovance does not retain any personally identifiable financial information such as credit card numbers. Rather, all such information is provided directly to our third party processors, whose use of your Personal Data is governed by their privacy policy. |
||
| Shipping |
Inpost, DHL, DPD, Pocztex are used to provide the delivery service for Flovance. We provide these shipping companies with necessary information such as name, address and phone-number so they can fullfil the delivery service to your satisfaction. |
In exceptional cases, Personal Data may be disclosed to third parties if required under any applicable law or regulation or order by competent authorities, and to investigate possible infringing use of the products and services as well as to guarantee the safety of the products and services.
8. Protection of Personal Data
We commit to follow to the security provisions of applicable data protection regulation(s), as well as to process Personal Data in compliance with good processing practices. Our personnel and processors that process Personal Data are obliged to keep Personal Data strictly confidential. Access to Personal Data is only granted to those employees that need the information to perform their work tasks.
All Personal Data is protected by appropriate industry standards and technical and organizational safety measures.
We inform the authorities and users/data subjects of data breaches according to applicable information security and data protection regulation(s).
9. Rights of the Data Subjects and Supervisory Authority
Right to access and correct
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You have the right to obtain information from us regarding your Personal Data that we process. You have the right to have corrected and/or removed any incorrect, incomplete, outdated, or unnecessary Personal Data.
Right to object and restriction of processing
You have the right to object to certain types of processing of your Personal Data, including direct marketing, if such data are processed for other purposes than purposes necessary for delivering the products and/or services to you or for compliance with a legal obligation.
You have the right to object to any further processing of your Personal Data after prior given consent. If you object to the further processing of your Personal Data, this may lead to fewer possibilities to use products and/or services.
You have the right to request us to restrict processing of your Personal Data. This may however lead to limited possibilities to use our products and services.
Right to erasure
You have the right to ask us to delete your Personal Data that we process. We will comply with such request unless we have a legitimate ground to not delete the data.
After the data has been deleted, we may not immediately be able to delete all residual copies from our active servers and backup systems. Such copies shall be deleted as soon as reasonably possible.
Right to data portability
You have the right to receive Personal Data provided by you to us, in a structured, commonly used format. You have the right to transmit the Personal Data to another controller. You can also have the Personal Data transmitted directly to another controller, if technically feasible.
Objecting to direct marketing and withdrawal of consent
You can deny any direct marketing and withdraw your consent regarding electronic direct marketing. You can always withdraw any other consent including parental consent. See separate chapter on Consent.
How to use the rights
These rights can be used by updating your preferences on the My Account page or by sending an e-mail to us on privacy@flovance-bridles.com, including the following information: name, phone number, email address, user id and details of the products and services you have used. We may request additional information necessary to confirm your identity. We may reject requests that are unreasonably repetitive, excessive or manifestly unfounded.
10. Cookies
We use so called cookies on the Flovance Website. Cookies are small text files that are saved on your computer which our web server uses to provide you with access to some of the functions available on the Website.
Flovance uses cookies to improve the Website for customers e.g. by adapting the Website with regards to the customers’ wishes, choices and interests, to help you to keep track of which products have been put into your shopping cart and handle your purchases, to make sure you have logged into the Website so you do not have to log in every time you browse a different page, to adjust our services to make sure you receive advertising which is relevant to you, and in order for us to fulfill our obligations in relation to a purchase.
Permanent cookies are being used, among other things, to store any personal settings at Flovance e.g. to make sure you do not need to redo certain choices every time you visit the Website and to adapt and make information and marketing as relevant to you as possible. Temporary cookies are being used, among other things, for the purpose of registering statistics for the use of the Website.
By accepting Flovance´s Terms & conditions and/or this privacy policy and by using Flovance Website, you agree to the processing of cookies as described above. If you do not accept cookies being used, you can turn off cookies in the security settings of your web browser.
11. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
This Privacy Notice has been published on 02.04.2025.